- August 11, 2017
- Posted by: Nikola Gaydarov
- Category: Events
Start: 17:00 EET (Sofia, Bulgaria)
End: 17:30 EET (Sofia, Bulgaria)
The goal of this webinar is to provide you more information about IT Service Management. ITSM in short accumulates all our actions to create value, deliver it optimally to our customers and achieve long term improvements. We will speak about the current status of IT Service Management and will provide you with our vision of its future development. Key topic is the ITIL best-practice framework. It is a collection of processes and functions logically distributed into phases and by this moment the most renown guidance for ITSM.
The webinar is intended for IT Specialists, Project Managers, BPO and Customer Service Professionals, and for all participants who are generally interested in the topic.
The facilitator: Radosveta Delcheva has vast practical experience in the BPO and IT industry. She is a certified ITIL Expert and has worked as a Process and Project Manager.
Conditions of participation: The webinar is free, please register below to save your seat.