Service management – best practices and next steps (webinar 13.09.2017)

When: 13.09.2017

Start: 17:00 EET (Sofia, Bulgaria)

End: 17:30 EET (Sofia, Bulgaria)


The goal of this webinar is to provide you more information about IT Service Management. ITSM in short accumulates all our actions to create value, deliver it optimally to our customers and achieve long term improvements. We will speak about the current status of IT Service Management and will provide you with our vision of its future development.  Key topic is the ITIL best-practice framework.  It is a collection of processes and functions logically distributed into phases and by this moment the most renown guidance for ITSM.

The webinar is intended for IT Specialists, Project Managers, BPO and Customer Service Professionals, and for all participants who are generally interested in the topic.

The facilitator: Radosveta Delcheva has vast practical experience in the BPO and IT industry. She is a certified ITIL Expert and has worked as a Process and Project Manager.

Conditions of participation: The webinar is free, please register below to save your seat.

Author: Nikola Gaydarov
Nikola has been in the IT sector for almost 10 years. He started his career in HP Global Delivery Center back in 2007 and since then has been involved in many different roles: technical consultant, operational manager, transition manager and ITSM implementation consultant. During these years he has worked both domestically and in Western Europe.