Duration: 4-8 Hours
Target audience: Service Managers, Service Delivery Managers, Business process managers,
IT Process managers, IT Service Management professionals
- Learning by doing (procedures, processes and services)
- Stimulate creativity in an imaginary environment
- Ensure that theoretical knowledge is properly understood
- Have fun J
- Teambuilding event
- Process/Service Knowledge Building and Improvement
- Provide Management Feedback (Assessment)
Many IT organizations are struggling to deliver quality services. Despite the massive investment in training, ITSM improvement initiatives are failing to deliver the hoped for value. The services are too unpredictable, unrepeatable, expensive and pose unacceptable business risks.
The IT organization is still not Customer or Service focused. This simulation will help translate ITSM theory into practice, create buy-in and capture concrete improvement actions, helping to realize a customer-focused culture and improve service quality.
You are the Mission Control Center of NASA. Your aim is to support the Crew during the Mission. You must design your services, implement them, execute them and apply continual improvement practices in order to ensure mission success. In four rounds, you will be challenged with events, problems, issues, changes and increasing business demand. You must apply the ITSM best practices in order to become successful. You will guide the crew through the launch, journey to and from the moon, to a safe return and splashdown—at the same time realizing the strategic goals for the mission.
ITIL® and IT Infrastructure Library® are (registered) trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited.
Apollo 13 – an ITSM case experience™, Bookstore™, Challenge of Egypt™, Grab@Pizza™ and TOPMeeting™ are registered Trade Marks of GamingWorks BV.