Learn how to successfully implement ITIL Continual Service Improvement best practices and how all processes in ITIL CSI interact with other ITIL Service Lifecycle Processes, understand the roles and responsibilities within CSI and the activities and functions to achieve Service Improvement excellence.
90 and 150 day courses are available
- Continual Service Improvement Methods and Techniques
- Organization for Continual Service Improvement
- Technology for Continual Service Improvement
- Implementing Continual Service Improvement
- Critical success factors and risks
Course duration is 21 hours (minimum) and is 3 ITIL Credits.
Data and Network/ Operations Managers, Development and Engineering staff, Development, Testing & QA Managers, Process and Procedure Engineers, Application Developers and Managers, Technical / Process Authors, Account Manages and anyone working in Project / Program Management and Administration.
40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor.
ITIL Foundation Certificate. Students must have completed the full Continual Service Improvement course.
Optionally for a fixed price you can book a personal coach guiding you through the training and answering any questions you might have. Upon booking you will receive a predefined number of hours of personal coaching.
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