ITIL® Operational Support and Analysis

Course Options:
90 and 150 day courses are available


Learn how to successfully apply Operational Support and Analysis best practices and gain competencies in OSA processes. Understand how to manage day-to-day service outages and how to structure and manage Service Operation functions including the Service Desk. Study how to manage access to services.

Course Content

  • Introduction to Operational Support and Analysis
  • Operational Support and Analysis Process
  • Technology and Implementation for Operational Support and Analysis

Course duration is 30 hours of study (minimum) and is 4 ITIL Credits

Suitable for

Anyone working in Operations/ Live Service, Application Developers and Managers, Technical Authors, Process Authors, Security & Information Assurance Staff and Metrics & Measurement staff.

Exam Details

40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor.


ITIL Foundation Certificate. Students must have completed the full Operational Support and Analysis course.

Further Information

The ITIL Operational Support and Analysis course is freestanding, but is also part of the ITIL Expert Program.

This course is delivered for your students at or on your portal.

More details about the course content and qualification scheme can be found at Http://

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how can we help you?

Contact us at the Timm Rueger IT Consulting office or submit a business inquiry online.