ITIL® Operational Support and Analysis

Course Options:
90 and 150 day courses are available


Learn how to successfully apply Operational Support and Analysis best practices and gain competencies in OSA processes. Understand how to manage day-to-day service outages and how to structure and manage Service Operation functions including the Service Desk. Study how to manage access to services.

Course Content

  • Introduction to Operational Support and Analysis
  • Operational Support and Analysis Process
  • Technology and Implementation for Operational Support and Analysis

Course duration is 30 hours of study (minimum) and is 4 ITIL Credits

Suitable for

Anyone working in Operations/ Live Service, Application Developers and Managers, Technical Authors, Process Authors, Security & Information Assurance Staff and Metrics & Measurement staff.

Exam Details

40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor.


ITIL Foundation Certificate. Students must have completed the full Operational Support and Analysis course.

Personal Coach

Optionally for a fixed price you can book a personal coach guiding you through the training and answering any questions you might have. Upon booking you will receive a predefined number of hours of personal coaching.

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how can we help you?

Contact us at the Timm Rueger IT Consulting office or submit a business inquiry online.