ITIL® Planning, Protection & Optimisation


Learn how to successfully apply Planning, Protection and Optimization best practices and gain competencies in PPO processes. Understand how to deliver services that continue to meet customer needs, learn how to plan for service availability and recovery of services in a disaster situation and study information security planning

Course Options:
90 and 150 day courses are available

Course Content

  • Introduction to Planning, Protection and Optimization
  • Planning, Protection and Optimization Processes
  • Technology and Implementation for Planning, Protection and Optimization
  • Planning, Protection and Optimization – Training and Certification Contents

Course duration is 30 hours of study (minimum) and is 4 ITIL Credits.

Suitable for

Service Desk Managers, Desktop Support, Data Centre Management, Data & Networks Managers, Operations Managers, Network Operations, Server Support and Administration, Development, Testing & QA Managers, Process and Procedure Engineers, Program and Project Management, QMS Managers, Service Delivery Managers.

Exam Details

40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor.


ITIL Foundation Certificate. Students must have completed the full Planning, Protection & Optimisation course.

Personal Coach

Optionally for a fixed price you can book a personal coach guiding you through the training and answering any questions you might have. Upon booking you will receive a predefined number of hours of personal coaching.

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how can we help you?

Contact us at the Timm Rueger IT Consulting office or submit a business inquiry online.