Learn how to successfully apply Release, Control and Validation best practices, gain competencies in RCV processes and understand how to deliver successful changes and service implementations.
Learn how to classify and manage Knowledge within the IT organization and understand the benefits and business value of the RCV processes.
90 and 150 day courses are available
- Introduction to Release, Control and Validation
- Release, Control and Validation Processes
- Release, Control and Validation Roles and Responsibilities
- Technology and Implementation for Release, Control and Validation
- Release, Control and Validation – Training and Certification Contents
Course duration is 30 hours of study (minimum) and is 4 ITIL Credits.
Desktop Support Staff, Data Centre Management, Network Operations, Server Support and Administration Staff, Development, Testing and QA Managers, QA Team Leaders, Analysts, Asset Management and Change and Configuration Management.
40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor.
ITIL Foundation Certificate. Students must have completed the full Release, Control & Validation course.
Optionally for a fixed price you can book a personal coach guiding you through the training and answering any questions you might have. Upon booking you will receive a predefined number of hours of personal coaching.
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