ITIL® Training

IT Service Management is the goal, ITIL® is the way

ITIL® is a set of best practices and is the most used framework worldwide for establishing an IT Service Management (ITSM) capability within an organization.
The latest version of ITIL® (the 2011 edition) describes the processes, procedures, activities and checklists that can be used by an organization to deliver value to its customers in the form of IT Services.

We would like to recommend Rueger Consulting to any organization looking to improve their IT Service Management via ITIL tranings

Vivacom Bulgaria

What do we offer

  • Certified and experienced instructors
    • which have practical experience in implementing the ITIL best practices, so that they can answer all your real-life questions
    • which can teach the material in the most appropriate way, so that each student gets the maximum out of the course
  • Practical examples from our past and ongoing projects, so that we can show how theory applies to practice
  • Individual approach towards each customer
    • Classroom trainings: public and as a closed group (company internal)
    • Online trainings
    • Mentored E-learnings
  • Value for money for each customer by assessing the as is state and providing improvement reports after each training delivery

Overview of all ITIL courses and certification levels

All our materials are provided by Purple Griffon, which a an UK based training organization and are accredited by BCS, the Chartered Institute of IT.

Course Date Duration Location Certification Registration
ITIL® Intermediate Service Offerings and Agreements 28.09.2017 5 days Sofia Yes
ITIL® Intermediate Planning, Protection and Optimization 16.10.2017 5 days Sofia Yes
ITIL® Overview 21.09.2017 1 day Sofia No
ITIL® Foundation 18.09.2017 3 days Sofia Yes
Apollo 13 – an ITSM case experience 15.09.2017 1 day Sofia No
ITIL® Intermediate Operational Support and Anaysils 09.10.2017 5 days Sofia Yes
ITIL® Intermediate Release, Control and Validation 06.11.2017 5 days Sofia Yes


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