ITSM Consulting

We will help you build and improve your IT Service Management capabilities by combining key methodologies and practical experience.

ITIL® is the most common best practice framework for IT Service Management. As it is not a standard we will help you adopt and adapt the best practice principles within your organization. Our ITSM consultants will work with you at every step of the service lifecycle — from strategy, design and development, through to operation and continual service improvement, so that you worry only on how to improve only your value proposition and satisfy your own customer optimally.

Our competences include ITIL®, PRINCE2®, Lean Six Sigma, DevOps and Agile. Based on this broad expertise our experts will tailor a solution that meets your unique needs and implement this solution transparently and by empowering the available onsite and cloud based resources in the best possible time frame.

How Can We Help

Build Up ITSM
  • Build up your ITSM capability by designing and implementing key ITIL processes so that you have a solid foundation for your service delivery.
  • Focus on critical artefacts like Service Catalog and Business Impact Analysis
  • Set up mechanisms for long term improvements
Agile ITSM
  • Optimize you current ITIL processes
  • Agilize the way you work within those processes
  • Have more customer involvement in your service delivery
Organizational Change Management
  • Manage the people side of change
  • Fight with resistence
  • Keep the momentum going
Service Transition
  • Transition Service Delivery from one location to another
  • Update processes and services
  • Manage Stakeholders

Critical Success Factors

Go for the value - customers want value not the process outputs
We are all humans - don't underestimate the importance of education and organizational culture
Build trust - based on SMART measurements gather data and be as transparent as possible
Kaizen - make the continual service improvement a way of life

Stand Alone Offerings

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