We use a mix of several different methodologies to evaluate the maturity level of your IT Service Management processes. Once evaluated we provide recommendations, we prepare a maturity level assessment document and an ITSM improvement programme.
The process maturity assessment can:
- justify an ITSM improvement initiative
- evaluate the results already achieved
- compare the ITSM maturity level in your company with other organisations
We can develop a custom package that combines questionnaires with onsite workshops, interviews and data collection in order to develop a comprehensive assessment.